Top Shelf Organizers
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Frequently Asked Questions


​​What does a professional organizer do?
Clients say to us all the time "I hate my closet," or "My tupperware drawer drives me crazy." As professional organizers, our job is to help you reclaim control of your everyday life. We want you to LOVE your closet. We want you to be able to reach into your drawer and match up your tupperware with ease. We want you be able to feel excited and when it comes to maintaining an organized home and lifestyle.

Top Shelf Organizers strives to create beautiful spaces in your home or office while teaching you the essential skills you need to be able to live an organized lifestyle.
Why should i hire a professional organizer?
Organization doesn't come easily for everyone, and that's ok! People often don't know how to find the time to get organized, they don't know where to start, or they get overwhelmed after working on it for awhile. A professional organizer can help make the process easier by guiding, motivating, and identifying organizational systems that will work for you and your family. 
Will you make me get rid of things?
Our job is to help you identify the items that you truly need, use, and make you happy. We won't make you get rid of anything you don't want to get rid of, but decluttering and purging some of the never-used or lesser-used items will result in a cleaner, more organized space at the end of the session. 
How long does it take to get organized?
One of the most exciting parts of being a professional organizer is that every client is different and no two days are exactly the same. The amount of time needed to get organized depends on the size of the space you want us to work on, the amount of clutter in that space, and how quickly we can go through and declutter, sort, and organize those items together. The more productive we are during the sessions, the quicker it will go.

​During the home consultation, we can give you an idea of how many sessions we think it will take, but it all comes down to you.
What happens during the Home Consultation/sessions?
Home Consultation: We will take a look at the space(s) you want us to organize, talk to you about your wants, needs, problem areas, and give you an estimate of how many sessions we think you'll need. At the end of the home consultation, we will schedule our first session.

​Sessions:
Step 1: We will work together to declutter and sort your belongings
Step 2:  Top Shelf Organizers will come up with a system that fits your wants and needs
Step 3: Top Shelf Organizers will organize your belongings in the space
Step 4: Top Shelf Organizers will give you a tour of your new space and teach you how to keep it organized

Step 5: You get to enjoy your new space!
Where do I start?
1. Give us a call at (707) 478-2524 for California clients or (925) 595-1144 for Washington clients to have a quick chat about your space and your needs
2. Schedule your free home consultation
3. Book your session(s)
Can you help organize my home office?
We'd love to!
what if i feel EMBARRASSED by my mess?
When it comes to organizing, we've seen it all. We are here to help you, inspire you, and teach you. We want you to feel empowered by your decision to get organized, not embarrassed. 
Can my kids be home during the session?
We love kids! It's a good opportunity for your older children to be a part of the process and learn how to be more organized. Just keep in mind that if you have younger children who need constant supervision, it may slow down the process.
Can i start to organize before you get here?
 We recommend that you wait for us to get there before you start. This gives us a chance to see the space in it's natural form.
what are the benefits of getting organized?
  • Save time: You will spend less time searching for things you need, and more time with friends and family.
  • Save money: You won't buy items you already have because you will know what you own.
  • Have less stress: You will find things easily, reducing stress and frustration.
  • Be more efficient: Your daily routines will be easier and more productive.
  • Clear your mind: You will feel renewed and relaxed in your home.​​
What if i need to cancel?
Canceling/Rescheduling: 
  • 48 hours notice is required for rescheduling or canceling appointments.
  • With less than 48 hours notice, a fee of 50% of your session cost will be charged. 
  • Cancellations made by Top Shelf with less than 48 hours notice will be credited at 100% (ex. if a 3 hour session is cancelled, 3 free hours will be provided to the client for future use).
Missed Appointments:
  • If we show up to your home and nobody is there, we will wait 10 minutes.
  • After the 10 minute wait, we will contact you.
  • If we don't hear back from you within another 10 minutes, we will leave a note on your door letting you know we came for the appointment but nobody was there.
  • There will be a fee equal to 100% of the session cost for missed appointments.
I don't want to be part of the process, I just want it to get done.
That's totally ok! Organization takes time, we've got you covered. We need you for the decluttering and purging process, but after that we can do the hard work for you. If you choose to not be present during scheduled visits and allow us to work alone in your home, you must be available via phone for any questions we may have.
​TopShelfOrganizers.com
Serving East Bay Area (CA) & Bellingham (WA)
California : (707) 478-2524
Washington : (925) 595-1144
Available for Travel
  • Home
  • Before & After
    • Kitchens
    • Bathrooms
    • Closets
    • Laundry Rooms
    • Garages
    • Businesses
    • Rooms
    • Client Testimonials
  • Services
    • Washington Rates
  • About Us
    • Meet the Team
  • Blog
    • Free Resources
  • Contact Us
    • Frequently Asked Questions